What Happened: Tesla didn’t have a good showing in its debut.
J.D. Power uses consumer survey data to report the number of problems per 100 vehicles owners experienced during the previous 12 months, a metric it calls PP100. Tesla got a score of 176 PP100, which would place Tesla 31st out of 34 brands covered in the 2021 dependability report — if J.D. Power had formally ranked Tesla.
J.D. Power held back from including Tesla in the official rankings, choosing instead to “profile” the electric vehicle maker. This is because, according to J.D. Power, Tesla doesn’t grant permission to survey owners of its cars in 15 states, unlike other manufacturers. “However, Tesla’s score was calculated based on a robust sample of surveys